You know that the hospitality industry is about more than nice beds and a beautiful lobby; it’s really about customer service. Your guests need to feel welcomed and valued, happy to pay the rate per night for a spot in your building. For you to acquire reoccurring guests, they need to feel like you’re providing an experience that is on par with what they’re paying, while also adding a wow factor that can’t be found anywhere nearby.
If you’re looking for some secret tips on how to improve your hotel guests’ overall experience, here’s what we have found to be true:
Breathable Bed Linens
Nothing is more important to a guest than a good night of sleep. It’s directly related to their mood and overall attitude. We’ve found that quality, breathable bed linens are worth the investment, as it’s the #1 reason guests decide if they do or do not like a hotel. Sure, spend time on sprucing up your lobby, but really, invest in the finer details that are related to sleeping experiences.
Over Sized Bath Towels
People come to hotels to be pampered. When we think of pampering, we think of big, fluffy, white towels that we can dance in, sit in, paint our nails in, or just lounge in. We can all afford the tiny towels of the World; but, we can’t all afford to big, luxurious towels that make us feel like we’re drifting away into paradise. Trust us, guests love new and welcoming towels.
Who doesn’t love free things? Even if you’re offering up something like coffee or orange juice – which was no big cost to you – guests will LOVE it. Make a big deal out of your complimentary offering, showing your guests that they matter so much to you, you’re willing to offer them something totally free of charge for choosing your hotel.
It’s pretty much a necessity to carry hotel toiletries today. Guests count on this kind of convenience and will be paying attention to the array you provide them. At the very least, you need to provide soap, shampoo, conditioner, and body wash. But, if you want to go above and beyond, consider throwing a scrub, shower cap, Tooth Brush, Tooth Paste, Razor, Shaving Cream etc. and more into your offering. It may seem like a tiny detail, but your guests will notice.
Lastly, you are competing with many hospitality businesses today. How are you going to outshine the competition? By doing something different. Maybe you have a hotel dog that greets guests, or great electronica concerts available in the evening. Whatever you decide, commit to something that is different from the norm. It’s how your guests will remember you forever.
We’re happy to provide you with quality hospitality supplies, like breathable bed linens, oversized bath towels, toiletries, and more, to ensure your comprehensive and successful customer service experience.