Use chain locks, deadbolts and privacy door locks in all guest rooms

Ensure only one-way viewing mirrors are installed in the rooms

Install a centralized surveillance system

Provide 24-hour security patrol on guest room floors

Conduct criminal record checks on new employees

Provide security instruction to staff

Chose a safe that meets the needs of the guests

Hotel staff needs to ensure that the guest feels safe during their entire stay. It is important to train staff to be sympathetic to a guest who raises any safety concerns. Issues must be immediately addressed and settled as per the guest’s satisfaction.

According to Steven Stack, a suicide researcher, hotels are the ‘lethal locations’ for suicides. “Lethal locations include any place, such as a hotel room, where there is no one around—like a loved one—to intervene and stop a suicide,” he states. The staff also needs to be trained in observing people. Any atypical or abnormal behavior or activity of any guest must be noticed and reported.

Running and maintaining a hotel comprises a long inventory of tasks, but ensuring safety and security of the guests tops that list. Making these provisions will not only save you from a lawsuit but will also send back a happy customer with a positive word of mouth.

End Note:

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