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Safety and Security Most Important for Hotel Guests
The American hotel industry was in for a shock when sportscaster and television personality Erin Andrews was awarded $55 million by a jury court in 2016 over recording and release of a video showing her naked during a hotel stay. While her stalker was deemed 51% responsible and asked to pay around $28 million, the hotel in which she stayed, Nashville Marriot, was to cough up the remaining 49% – more than $26 million!
The jury’s message was loud and clear. Yes, the prime offender here was the stalker. But the hotel had failed to provide the safety and security that it should have. If such a crime is committed inside a hotel premise, the hotel too becomes partially responsible for it.
This civil lawsuit brought to light the importance of safety and security that a hotel must provide its guests. A guest arrives at a hotel with the trust that not only will he or she be made comfortable, but will also be provided safety during the stay.
A simple Google search gives about 36,10,00,000 pages with tips for travelers, especially women, on how to ensure a hotel room is secure enough. These range from carrying their own portable motion detector alarm to double-checking windows each time they enter or leave the room.
While guests must ensure they are safe, a hotel should take measures to ensure the highest standard of guest safety. The degree of care which a hotel must exercise for the safety, convenience or comfort of its guests may vary with the grade and perceived quality of the accommodations that the hotel offers. But here are a few measures you can take:
Use chain locks, deadbolts and privacy door locks in all guest rooms
Ensure only one-way viewing mirrors are installed in the rooms
Install a centralized surveillance system
Provide 24-hour security patrol on guest room floors
Conduct criminal record checks on new employees
Provide security instruction to staff
Chose a safe that meets the needs of the guests
Hotel staff needs to ensure that the guest feels safe during their entire stay. It is important to train staff to be sympathetic to a guest who raises any safety concerns. Issues must be immediately addressed and settled as per the guest’s satisfaction.
According to Steven Stack, a suicide researcher, hotels are the ‘lethal locations’ for suicides. “Lethal locations include any place, such as a hotel room, where there is no one around—like a loved one—to intervene and stop a suicide,” he states. The staff also needs to be trained in observing people. Any atypical or abnormal behavior or activity of any guest must be noticed and reported.
Running and maintaining a hotel comprises a long inventory of tasks, but ensuring safety and security of the guests tops that list. Making these provisions will not only save you from a lawsuit but will also send back a happy customer with a positive word of mouth.
End Note:
With 14 years of experience in the hospitality supply industry, we know your needs best. From housekeeping equipment, furniture, electronics to cleaning supplies, we supply everything to provide your guests with a memorable experience at an affordable price. Go through our product portfolio and feel free to contact us, in case of any question.
Frequently Asked Questions
01 Why is Hotel Guest Safety important for hotels and accommodation providers?
Hotel Guest Safety is essential because guests expect protection, privacy, and comfort throughout their stay. Hotels are responsible for creating secure environments through proper procedures, trained employees, and reliable safety equipment. Strong safety practices improve guest trust, reduce risks, and protect the hotel’s reputation in the hospitality industry.
02 How can hotels improve guest room security?
Hotels can improve guest room security by installing reliable door locks, privacy features, security systems, and hotel safes. Regular safety inspections, staff training, and proper access control procedures help reduce risks. These measures create a secure environment where guests feel comfortable and confident during their stay.
03 Why are hotel room safes important for guest safety?
Hotel Room Safes provide guests with a secure location to store valuables such as cash, documents, jewelry, and electronics. Electronic hotel safes and digital safes support theft prevention while improving guest confidence. Providing reliable in-room security solutions helps hotels demonstrate their commitment to protecting guest belongings.
04 What features should hotels consider when selecting a hospitality safe?
Hotels should consider durability, ease of operation, locking technology, size, and reliability when choosing a hospitality safe. A quality guest room safe should be simple for guests to use while providing dependable protection. Procurement managers should prioritize long-term performance over choosing products based only on initial cost.
05 How does employee training contribute to Hotel Guest Safety?
Trained hotel employees play a critical role in maintaining guest safety. Housekeeping, front desk, and maintenance teams should understand security procedures, identify unusual activities, and respond appropriately to concerns. Proper training helps create a safer environment while improving guest confidence and overall service quality.
06 How should housekeeping staff support hotel security procedures?
Housekeeping teams support hotel security by protecting guest privacy, reporting suspicious activity, checking room conditions, and following access guidelines. Since housekeeping staff regularly enter guest rooms, proper awareness and training help identify potential safety concerns and maintain a secure environment for guests and employees.
07 How can procurement managers select reliable hotel security products?
Procurement managers should evaluate product quality, supplier reliability, durability, maintenance requirements, and operational suitability when purchasing security equipment. Working with an experienced hospitality supplier helps hotels source dependable solutions that meet guest safety expectations while supporting efficient purchasing and long-term cost management.
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