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Customer Care Hours

AGH Supply Customer Care is available Monday through Friday*
To speak to a Customer Care team member, call (800)991-6501 during business hours listed below:

Eastern: 8am – 5pm

Closed For:

  • Mamorial day
  • Independence Day
  • Labor Day
  • Thanksgiving and the day after
  • Christmas Day
  • New Year’s Day

General Website Help

Who should I contact with the questions I have?
If you have questions about your web order, or using our website, our Website Help team is ready to help. You can contact them by phone toll-free Monday – Friday, 8am – 4pm Eastern time at (800) 991-6501 or @ Support@aghsupply.com
Need product support?
Call (800) 991-6501 and our sales team ready to help you
What if I forgot my password?
If you forgot your password, simply click “Forgot Password?”
How do I change my password?
Click “My Account” at the top of any page. Simply follow the instructions in the “Change Password” box.
What if I forgot my username?
If you forgot your username, simply select “Forgot Username?” and enter the email address associated with your account.
How can I update my profile online?
You can update certain profile information by clicking on “My Account” at the top of any page once logged on. If you would like to change any information in the “About You”, “Billing Information” and “Shipping Information” sections, please contact our Website Help Team at (800) 991 6501 .
How do I get my account number?
After you place an order (via online/email/fax or phone) you will be receiving Sales order via email or fax. Your account number will available under your billing address as “Customer ID” starting with “AGH” [Example: AGH1234]
How do I register to order online?
Click “Register Here” at the top of any page

Ordering Questions

Can I shop from a mobile device?
Yes! Our full site is mobile optimized for smartphone and tablet.
Can I Download a catalog online?
Yes, you can Download a eCatalog Online. Simply go to the home page and middle of the home page you we see “Download Catalog” click on the box to start downloading our eCatalog. Call (800) 991-6501 to request AGH Supply product catalog via mail.
What are my options for products that are out of stock or on back order?
If an item is out of stock you can choose to:

Have in-stock items shipped and out-of-stock items sent when available.
Remove out-of-stock items from your order.
Hold entire order until all items are in stock.
When do tax and shipping charges show up on my order?
Tax and shipping charges are displayed on the “Check Out” page. They are also shown on your order/shipping email confirmations as well as your invoice.
Does the Freight Charges apply to web orders under $500?
Yes, it applies to all web orders under $500 for state of South Carolina.