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Covid 19 Update

29 March, 2020

Dear Patrons,
Greetings from AGH Supply.

The novel coronavirus has brought around 202 countries to a standstill. The World Health Organization has reported 509,164 confirmed cases around the world so far, and 23,335 people have lost their lives worldwide as of 27 March, 2020. While our condolences are with the bereaved families, we truly believe that together we can fight this virus. Humanity has time and again overcome calamities and moved ahead with renewed fervor. In order to fight this catastrophic virus, we must follow the safety protocols charted by the experts:

1. Exercise social distancing as much as possible
2. Wash hands frequently
3. Avoid touching eyes, nose and mouth
4. Practice respiratory hygiene
5. If you have a fever, cough and difficulty in breathing seek medical help as early as possible

This said, the spread of the virus and the lockdown mandate has affected our businesses and it is much more important now than ever for us to support each other in these difficult times. AGH Supply is taking all necessary precautions keeping in mind our team and customers’ safety. We stand in solidarity with all of you and are here to serve you in the new circumstances. Here are some updates on our efforts to navigate through these tough times.

1. Calls and Orders:

Due to the lockdown, our offices will remain closed partially. However, we will continue to provide every support remotely. This may result in us missing a few calls, but voice messages are checked regularly and will be answered promptly. If your call is not answered please leave a message or write to us about your orders or queries at orders@aghsupply.com. We promise to get back to you as soon as possible.

2. Inventory and Warehousing:

Most of our inventory comes from overseas to our warehouse. The lockdown mandates in those regions have resulted in a slow supply of products to us. However, the demand for our products here has increased. This could mean that we may fall short of a few supplies and you may have to wait for some time before the items are delivered to you. Please do not worry, we are trying our best to provide you an uninterrupted service.

3. Shipments:

As mentioned earlier, the shipment of products we import from overseas might take a little longer than usual due to the lockdown in those regions. There might be a slight delay in your receiving the items. We shall stay in touch with you via email and regularly update you on your shipment. Your trust in us is what matters the most and we shall deliver both, your products and your trust.

4. Delivery Guidelines:

In case your property is quarantined, our delivery agents will NOT attempt to make any delivery. However, if you are in an urgent requirement, you can contact us and we shall together figure out an alternative means to get the product to you.

In case you are practicing visitor restrictions or want our delivery agents to follow special guidelines, all you need to do is inform us in advance. We respect your decisions and shall follow all the safety protocols put in force while making the particular delivery.

5. Shipping of Orders Made Online:

All orders made online will be shipped on Mondays and Thursdays only. Orders placed between Monday 12:01 am and Thursday 12:00 am will be shipped on Thursday. Likewise, all orders placed between Thursday 12:01 am and Monday 12:00 am will be shipped on Monday.

These are challenging times, no doubt. Our collective efforts and our united stand can help us make this journey. Through these years each of you has been a pillar for us and we have always striven to be your strength. This camaraderie shall continue through thick and thin, however thin it may get.

If you have any queries, please feel free to call us at (800) 991 6501 or write to us at orders@aghsupply.com.

Stay safe. Stay happy.

Yours truly,
AGH Supply Team